Privacy Policy

1. Who we are

Runyararo Holistic Wellness, operated by Martina Nyamainashe in Milton Keynes, United Kingdom, is the data controller for the personal information described in this policy. Contact us about anything in this policy at info@runyararoholisticwellness.co.uk.

2. What we collect

• Contact details: your name, email address and, if you share it, your phone or WhatsApp number.
• Booking and payment details: the service you booked, session times and payment confirmations. Card payments are handled by Stripe and we never see your full card details.
• Wellbeing information: anything you choose to share with us about your health, emotions or circumstances, in forms, questionnaires, sessions or messages. This is special category data and we treat it with extra care.
• Agreement records: your typed signature and the date you completed our Coaching Agreement or Wellness Disclaimer.
• Website and email data: how you use our website, collected with cookies where you allow it, and whether you open our emails.

3. How we use it and why

• To provide your sessions and programme, including booking, reminders, support between sessions by WhatsApp and email, and handling refunds. Legal basis: contract.
• To use wellbeing information you share so that we can tailor our support. Legal basis: your explicit consent, which you can withdraw at any time.
• To reply to your enquiries sent through our contact forms. Legal basis: legitimate interests.
• To send our emails and free resources, such as Still Waters Run Deep, when you sign up. Legal basis: consent. Every email has an unsubscribe link.
• To understand how our website is used through analytics cookies. Legal basis: consent, given through our cookie banner.
• To keep financial and business records required by law. Legal basis: legal obligation.

4. Who we share it with

We never sell or rent your personal information. We use trusted providers who process it on our behalf, including:

• Krystal Hosting, for website hosting in the UK
• Stripe, for payments
• Calendly and Zoom, for booking and holding sessions
• MailerLite, for our email list and free resources
• WPForms, for the forms on this website
• HubSpot and Zapier, to keep track of enquiries and clients
• Google Analytics and Jetpack, for website statistics where you allow analytics cookies
• WhatsApp, if you choose to message us there

We may also share information with professional advisers such as our accountant, or where the law requires it. In rare cases, if we believe someone is at serious risk of harm, we may need to share information with the appropriate services.

5. International transfers

Some of our providers store data outside the UK, for example in the USA or the European Economic Area. Where they do, we rely on UK adequacy regulations or approved safeguards such as the UK International Data Transfer Agreement or Addendum.

6. How long we keep it

• Client records, including agreements and session notes: for six years after our work together ends, to meet legal and insurance requirements.
• Financial records: for six years, as required by HMRC.
• Enquiries that do not lead to a booking: for up to 12 months.
• Email list details: until you unsubscribe.

7. Your rights

Under UK data protection law you have the right to:

• ask for a copy of the personal information we hold about you
• ask us to correct or delete it
• ask us to restrict or stop using it, or object to how we use it
• ask for it to be transferred to you or another organisation
• withdraw your consent at any time, where we rely on consent

To use any of these rights, email info@runyararoholisticwellness.co.uk. We reply within one month. If you are unhappy with how we handle your information, you can complain to the Information Commissioner's Office at ico.org.uk.

8. Keeping it safe

We use secure, password protected systems and limit access to your information to what is needed to support you. Session conversations are confidential, except where the law requires us to share information or someone is at serious risk of harm.

9. Cookies

Our Cookie Policy explains the cookies we use and how to change your choices.

10. Children

Our services are for adults aged 18 and over. We do not knowingly collect information from children.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.