{"id":3510,"date":"2026-10-06T15:04:24","date_gmt":"2026-10-06T15:04:24","guid":{"rendered":"https:\/\/www.runyararoholisticwellness.co.uk\/?page_id=3510"},"modified":"2026-10-15T18:08:48","modified_gmt":"2026-10-15T18:08:48","slug":"cancellation-policy","status":"publish","type":"page","link":"https:\/\/www.runyararoholisticwellness.co.uk\/es\/cancellation-policy\/","title":{"rendered":"Cancellation &#038; Refund Policy"},"content":{"rendered":"\n<style>.sharedaddy,.jp-relatedposts,div[id^=\"like-post-wrapper\"],div[class*=\"like-post-wrapper\"]{display:none!important}<\/style>\n<link rel=\"stylesheet\" href=\"https:\/\/fonts.googleapis.com\/css2?family=Cormorant+Garamond:ital,wght@0,500;0,600;0,700;1,500&family=Raleway:wght@400;500;600;700&display=swap\"><style>\n\/* Layout concept: a quiet path. 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(prefers-reduced-motion:reduce){.btn{transition:none}html{scroll-behavior:auto}}\n\n\/* Divi blank-template overrides: let the Runyararo layout run full width *\/\nhtml{scroll-behavior:smooth}\n#main-content .container{width:100%!important;max-width:none!important;padding:0!important}\n#main-content .container:before{display:none!important}\n#left-area{width:100%!important;padding:0!important;float:none!important}\n#sidebar{display:none!important}\n.entry-title,.main_title,.et_post_meta_wrapper{display:none!important}\narticle.page{padding:0!important;margin:0!important}\n.entry-content p{padding-bottom:0}\n.rhw,.rhw p,.rhw li,.rhw a,.rhw span,.rhw small,.rhw label,.rhw summary,.rhw blockquote footer,.rhw .btn{font-family:var(--body)}\n.rhw p,.rhw li{font-size:inherit;line-height:1.7}\nbody.et_boxed_layout #page-container{max-width:100%!important;width:100%!important;box-shadow:none!important}\nbody.et_boxed_layout{background:var(--bg)!important}\n.rhw h1,.rhw h2,.rhw h3,.rhw h4{color:inherit;padding-bottom:0}\n.rhw .hero h1,.rhw .hero h2{color:var(--on-olive)}\n.rhw ul{list-style-position:outside}\n.rhw .check{list-style:none!important;padding:0!important}\n.rhw a.btn-cta{color:var(--cta-fg)}\n.policy h2{font-size:1.7rem;margin-top:22px}.policy ul{margin:0;padding-left:22px;display:flex;flex-direction:column;gap:8px}<\/style><div class=\"rhw\"><header class=\"site\">\n  <div class=\"wrap nav\">\n    <a class=\"brand\" href=\"\/\"><b>Runyararo<\/b><span>Holistic Wellness<\/span><\/a>\n    <button class=\"menu-btn\" id=\"menuBtn\" aria-expanded=\"false\" aria-controls=\"navLinks\">Menu<\/button>\n    <nav class=\"links\" id=\"navLinks\" aria-label=\"Main\">\n      <a href=\"\/\">Home<\/a>\n      <a href=\"\/our-method\/\">Our Method<\/a>\n      <a href=\"\/reclaim-your-wholeness\/\">Reclaim Your Wholeness<\/a>\n      <a href=\"\/healers-reset\/\">Healers Reset<\/a>\n      <a href=\"\/about\/\">About Martina<\/a>\n      <a href=\"\/blog\/\">Blog<\/a>\n      <a href=\"\/contact\/\">Contact<\/a>\n    <\/nav>\n  <\/div>\n<\/header><main><div class=\"hero\">\n  <div class=\"wrap stack narrow\">\n    <p class=\"eyebrow\">Policies<\/p>\n    <h1>Cancellation, rescheduling <em>and refunds<\/em><\/h1>\n    <p class=\"lede\">Clear, fair terms so you know exactly where you stand before you book. Last updated: October 2026.<\/p>\n  <\/div>\n<\/div>\n<section>\n  <div class=\"wrap narrow policy stack\">\n    <h2>1. Who this policy covers<\/h2>\n    <p>This policy applies to every paid service booked with Runyararo Holistic Wellness, operated by Martina Nyamainashe, including:<\/p>\n    <ul>\n      <li><b>Reclaim Your Wholeness<\/b>: four weekly 60-minute 1:1 sessions, \u00a3497<\/li>\n      <li><b>Clinical Calm Strategy Session<\/b>: one 90-minute 1:1 session, \u00a3299<\/li>\n      <li><b>Healers Reset<\/b>: eight weekly 60-minute 1:1 sessions, \u00a33,000 in total, with the \u00a3299 strategy session fee credited toward the programme<\/li>\n    <\/ul>\n    <p>All sessions are held 1:1 by Zoom and booked through Calendly. Your signed Coaching Services Agreement or Clinical Calm Strategy Session Agreement sets out the details of your booking. This page summarises the terms in those agreements. If anything differs, your signed agreement applies.<\/p>\n\n    <h2>2. Payment<\/h2>\n    <ul>\n      <li>The Clinical Calm Strategy Session is paid in full at booking through Stripe. Your session is confirmed in Calendly once payment is received.<\/li>\n      <li>Programme fees are paid as set out in your agreement: in full before your first session, or by an agreed instalment plan.<\/li>\n      <li>If a payment is overdue, your programme may be paused until your account is up to date.<\/li>\n    <\/ul>\n\n    <h2>3. Your 14-day right to cancel<\/h2>\n    <p>Because you book online, you have the right to cancel within 14 days of your purchase for any reason and receive a full refund.<\/p>\n    <p>If you ask us to begin your sessions within those 14 days and then cancel, we will refund the full amount minus the value of any sessions already delivered.<\/p>\n\n    <h2>4. Rescheduling a session<\/h2>\n    <ul>\n      <li>You can reschedule any session free of charge with at least <b>24 hours\u2019 notice<\/b>, using your Calendly link.<\/li>\n      <li>A session cancelled with less than 24 hours\u2019 notice, or missed without notice, may be treated as delivered and is non-refundable, at Martina\u2019s discretion.<\/li>\n      <li>We understand healthcare rotas can change at short notice, and Martina will always try to find a fair solution.<\/li>\n      <li>If you join late, the session still ends at its scheduled time.<\/li>\n    <\/ul>\n\n    <h2>5. Clinical Calm Strategy Session guarantee<\/h2>\n    <p>If you feel your Clinical Calm Strategy Session did not give you value, email <b>booking@healersresetprotocol.com<\/b> within <b>7 days<\/b> of the session and we will refund the \u00a3299 in full. No forms and no explanation needed.<\/p>\n    <p>If you continue into Healers Reset, the \u00a3299 is credited toward the programme fee in place when you enrol. At today\u2019s fee of \u00a33,000, that means you pay \u00a32,701 more.<\/p>\n\n    <h2>6. Leaving a programme after it begins<\/h2>\n    <p>After your 14-day cancellation period, you can end Reclaim Your Wholeness or Healers Reset at any time by telling us in writing.<\/p>\n    <ul>\n      <li>We refund the sessions you have not yet had, on a pro-rata basis.<\/li>\n      <li>For Healers Reset, the pro-rata amount is worked out on the \u00a32,701 programme fee that remains after the \u00a3299 strategy session credit, divided across the eight weekly sessions.<\/li>\n      <li>Sessions already delivered, including any treated as delivered under section 4, are not refundable.<\/li>\n      <li>Martina may end a programme straight away in the case of abusive, threatening or unsafe behaviour.<\/li>\n    <\/ul>\n\n    <h2>7. Pausing your programme<\/h2>\n    <p>Life, illness and shift patterns happen. You can pause your programme once, for up to four weeks, by letting us know before your next session. Sessions should be completed within <b>8 weeks<\/b> of starting Reclaim Your Wholeness and within <b>16 weeks<\/b> of starting Healers Reset, including any pause.<\/p>\n\n    <h2>8. If we need to cancel<\/h2>\n    <p>If Martina has to cancel or move a session, we will tell you as early as possible and offer a new time promptly. If no suitable time can be found, we will refund that session in full.<\/p>\n\n    <h2>9. Support between sessions<\/h2>\n    <p>During your programme you can reach Martina by <b>WhatsApp<\/b> and <b>email<\/b> between sessions for questions, reflections and support with your practices. Messages are answered within <b>one working day<\/b>, Monday to Friday.<\/p>\n    <p>WhatsApp and email support is not an emergency or crisis service. If you are in crisis or need urgent help, please contact your GP, NHS 111 or emergency services, or the equivalent where you live.<\/p>\n\n    <h2>10. How to cancel or request a refund<\/h2>\n    <p>Email <b>booking@healersresetprotocol.com<\/b> for the Clinical Calm Strategy Session or Healers Reset, or <b>info@runyararoholisticwellness.co.uk<\/b> for Reclaim Your Wholeness, with your name and the service you booked. We confirm every request in writing and process approved refunds within <b>14 days<\/b>, back to the original payment method.<\/p>\n\n    <h2>11. Your statutory rights and governing law<\/h2>\n    <p>Nothing in this policy affects your statutory rights under UK consumer law. These terms are governed by the laws of England and Wales.<\/p>\n    <p class=\"disclaimer\">Runyararo Holistic Wellness offers coaching and complementary wellbeing support. Our services do not diagnose, treat or replace care from a qualified health professional.<\/p>\n  <\/div>\n<\/section>\n<\/main><footer class=\"site\">\n  <div class=\"wrap\">\n    <div class=\"foot\">\n      <div>\n        <div class=\"brand\" style=\"color:var(--on-olive)\"><b>Runyararo<\/b><span style=\"color:var(--gold)\">Holistic Wellness<\/span><\/div>\n        <p style=\"margin-top:12px;opacity:.85;max-width:40ch\">Whole-person coaching and complementary wellbeing support through the Runyararo Restoration to Wholeness Method.<\/p>\n<style>.rhw-social{display:flex;gap:12px;margin-top:18px}.rhw-social a{display:inline-flex!important;align-items:center;justify-content:center;width:40px;height:40px;border-radius:999px;border:1px solid rgba(250,215,160,.55);color:#FAD7A0!important;opacity:1!important;padding:0!important;transition:background .2s}.rhw-social a:hover{background:rgba(250,215,160,.15)}.rhw-social svg{width:18px;height:18px;fill:currentColor}<\/style>\n<div class=\"rhw-social\" aria-label=\"Runyararo on social media\">\n<a href=\"https:\/\/www.facebook.com\/runyararoholisticwellness\" target=\"_blank\" rel=\"noopener\" aria-label=\"Facebook\"><svg viewBox=\"0 0 24 24\"><path d=\"M14 8.5V6.6c0-.8.5-1.1 1-1.1h2.4V2h-3.3C11 2 10 4.3 10 6v2.5H7.5V12H10v10h4V12h3l.5-3.5H14z\"\/><\/svg><\/a>\n<a href=\"https:\/\/www.instagram.com\/runyararo_holisticwellness\/\" target=\"_blank\" rel=\"noopener\" aria-label=\"Instagram\"><svg viewBox=\"0 0 24 24\"><path d=\"M12 7.3A4.7 4.7 0 1 0 12 16.7 4.7 4.7 0 0 0 12 7.3zm0 7.7a3 3 0 1 1 0-6 3 3 0 0 1 0 6zm4.9-8.9a1.1 1.1 0 1 0 0 2.2 1.1 1.1 0 0 0 0-2.2zM12 3.6c2.7 0 3 0 4.1.1 2.7.1 4 1.4 4.1 4.1.1 1.1.1 1.4.1 4.1s0 3-.1 4.1c-.1 2.7-1.4 4-4.1 4.1-1.1.1-1.4.1-4.1.1s-3 0-4.1-.1c-2.7-.1-4-1.4-4.1-4.1C3.7 15 3.6 14.7 3.6 12s0-3 .1-4.1c.1-2.7 1.4-4 4.1-4.1 1.1-.1 1.4-.1 4.2-.1zM12 2c-2.7 0-3.1 0-4.1.1C4.2 2.2 2.2 4.2 2.1 7.9 2 8.9 2 9.3 2 12s0 3.1.1 4.1c.2 3.7 2.2 5.7 5.8 5.8 1 .1 1.4.1 4.1.1s3.1 0 4.1-.1c3.7-.2 5.7-2.2 5.8-5.8.1-1 .1-1.4.1-4.1s0-3.1-.1-4.1c-.2-3.7-2.2-5.7-5.8-5.8C15.1 2 14.7 2 12 2z\"\/><\/svg><\/a>\n<a href=\"https:\/\/www.youtube.com\/@runyararoholisticwellness\" target=\"_blank\" rel=\"noopener\" aria-label=\"YouTube\"><svg viewBox=\"0 0 24 24\"><path d=\"M21.6 7.2a2.5 2.5 0 0 0-1.8-1.8C18.2 5 12 5 12 5s-6.2 0-7.8.4A2.5 2.5 0 0 0 2.4 7.2 26 26 0 0 0 2 12a26 26 0 0 0 .4 4.8 2.5 2.5 0 0 0 1.8 1.8C5.8 19 12 19 12 19s6.2 0 7.8-.4a2.5 2.5 0 0 0 1.8-1.8A26 26 0 0 0 22 12a26 26 0 0 0-.4-4.8zM10 15V9l5.2 3L10 15z\"\/><\/svg><\/a>\n<a href=\"https:\/\/www.tiktok.com\/@runyararoholisticwellnes\" target=\"_blank\" rel=\"noopener\" aria-label=\"TikTok\"><svg viewBox=\"0 0 24 24\"><path d=\"M16.6 2h-3.3v13.2a2.9 2.9 0 1 1-2.9-2.9c.3 0 .6 0 .9.1V9a6.3 6.3 0 1 0 5.3 6.2V8.6a7.8 7.8 0 0 0 4.4 1.4V6.7a4.4 4.4 0 0 1-4.4-4.4V2z\"\/><\/svg><\/a>\n<a href=\"https:\/\/www.linkedin.com\/in\/runyararoholisticwellness\/\" target=\"_blank\" rel=\"noopener\" aria-label=\"LinkedIn\"><svg viewBox=\"0 0 24 24\"><path d=\"M4.98 3.5a2.5 2.5 0 1 1 0 5 2.5 2.5 0 0 1 0-5zM3 9.5h4V21H3V9.5zm7 0h3.8v1.6h.1c.5-1 1.8-2 3.8-2 4 0 4.8 2.6 4.8 6V21h-4v-5.1c0-1.2 0-2.8-1.7-2.8s-2 1.3-2 2.7V21h-4V9.5z\"\/><\/svg><\/a>\n<\/div>\n\n      <\/div>\n      <div><h4>Programmes<\/h4><a href=\"\/reclaim-your-wholeness\/\">Reclaim Your Wholeness<\/a><a href=\"\/healers-reset\/\">Healers Reset<\/a><a href=\"\/our-method\/\">Our Method<\/a><\/div>\n      <div><h4>Runyararo<\/h4><a href=\"\/about\/\">About Martina<\/a><a href=\"\/martina-nyamainashe\/\">Martina Nyamainashe: speaking and podcast<\/a><a href=\"\/blog\/\">Journal<\/a><a href=\"\/contact\/\">Contact<\/a><a href=\"https:\/\/uk.trustpilot.com\/review\/runyararoholisticwellness.co.uk\" target=\"_blank\" rel=\"noopener\">Reviews on Trustpilot<\/a><a href=\"\/cancellation-policy\/\">Cancellation &amp; refunds<\/a><\/div>\n    <\/div>\n    <p class=\"legal\">Runyararo Holistic Wellness offers coaching and complementary wellbeing support. Our services do not diagnose, treat or prevent any medical or mental health condition and are not a substitute for care from a qualified health professional. Please check any change to your health routine with your own provider. If you are in crisis, contact your local emergency services. Emotion Code\u00ae and Body Code\u2122 are trademarks of Discover Healing; The Belief Code by Dr. Bradley Nelson\u2122. <a href=\"\/home\/terms-of-service\/\" style=\"display:inline;color:inherit;text-decoration:underline\">Terms of Service<\/a> \u00b7 <a href=\"\/home\/privacy-policy\/\" style=\"display:inline;color:inherit;text-decoration:underline\">Privacy Policy<\/a> \u00b7 <a href=\"\/home\/cookie-policy\/\" style=\"display:inline;color:inherit;text-decoration:underline\">Cookie Policy<\/a>. \u00a9 2026 Runyararo Holistic Wellness.<\/p>\n  <\/div>\n<\/footer><\/div><script>(function(){var b=document.getElementById(\"menuBtn\"),l=document.getElementById(\"navLinks\");if(b&&l)b.addEventListener(\"click\",function(){var o=l.classList.toggle(\"open\");b.setAttribute(\"aria-expanded\",o?\"true\":\"false\")});})();<\/script>\n","protected":false},"excerpt":{"rendered":"<p>RunyararoHolistic Wellness Menu Home Our Method Reclaim Your Wholeness Healers Reset About Martina Blog Contact Policies Cancellation, rescheduling and refunds Clear, fair terms so you know exactly where you stand before you book. Last updated: October 2026. 1. Who this policy covers This policy applies to every paid service booked with Runyararo Holistic Wellness, operated [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-template-blank.php","meta":{"content-type":"","om_disable_all_campaigns":false,"_uag_custom_page_level_css":"","_monsterinsights_skip_tracking":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-3510","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.3 - aioseo.com -->\n\t<meta name=\"description\" content=\"How bookings, rescheduling, cancellations, pauses and refunds work for Runyararo sessions and programmes, including the 14 day right to cancel.\" \/>\n\t<meta name=\"robots\" content=\"noindex, max-image-preview:large\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/www.runyararoholisticwellness.co.uk\/es\/cancellation-policy\/\" \/>\n\t\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 5.0.3\" \/>\n\t\t<meta property=\"og:locale\" content=\"es_ES\" \/>\n\t\t<meta property=\"og:site_name\" content=\"Runyararo Holistic Wellness \u2013 Heal the Root. 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Last updated: October 2026. 1. Who this policy covers This policy applies to every paid service booked with Runyararo Holistic Wellness, operated&hellip;","jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"_links":{"self":[{"href":"https:\/\/www.runyararoholisticwellness.co.uk\/es\/wp-json\/wp\/v2\/pages\/3510","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.runyararoholisticwellness.co.uk\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.runyararoholisticwellness.co.uk\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.runyararoholisticwellness.co.uk\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.runyararoholisticwellness.co.uk\/es\/wp-json\/wp\/v2\/comments?post=3510"}],"version-history":[{"count":8,"href":"https:\/\/www.runyararoholisticwellness.co.uk\/es\/wp-json\/wp\/v2\/pages\/3510\/revisions"}],"predecessor-version":[{"id":3806,"href":"https:\/\/www.runyararoholisticwellness.co.uk\/es\/wp-json\/wp\/v2\/pages\/3510\/revisions\/3806"}],"wp:attachment":[{"href":"https:\/\/www.runyararoholisticwellness.co.uk\/es\/wp-json\/wp\/v2\/media?parent=3510"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}