{"id":1745,"date":"2025-08-31T12:27:50","date_gmt":"2025-08-31T12:27:50","guid":{"rendered":"https:\/\/runyararoholisticwellness.co.uk\/?page_id=1745"},"modified":"2026-10-15T18:10:15","modified_gmt":"2026-10-15T18:10:15","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/www.runyararoholisticwellness.co.uk\/es\/home\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\n<style>.sharedaddy,.jp-relatedposts,div[id^=\"like-post-wrapper\"],div[class*=\"like-post-wrapper\"]{display:none!important}<\/style>\n<link rel=\"stylesheet\" href=\"https:\/\/fonts.googleapis.com\/css2?family=Cormorant+Garamond:ital,wght@0,500;0,600;0,700;1,500&family=Raleway:wght@400;500;600;700&display=swap\"><style>\n\/* Layout concept: a quiet path. 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(prefers-reduced-motion:reduce){.btn{transition:none}html{scroll-behavior:auto}}\n\n\/* Divi blank-template overrides: let the Runyararo layout run full width *\/\nhtml{scroll-behavior:smooth}\n#main-content .container{width:100%!important;max-width:none!important;padding:0!important}\n#main-content .container:before{display:none!important}\n#left-area{width:100%!important;padding:0!important;float:none!important}\n#sidebar{display:none!important}\n.entry-title,.main_title,.et_post_meta_wrapper{display:none!important}\narticle.page{padding:0!important;margin:0!important}\n.entry-content p{padding-bottom:0}\n.rhw,.rhw p,.rhw li,.rhw a,.rhw span,.rhw small,.rhw label,.rhw summary,.rhw blockquote footer,.rhw .btn{font-family:var(--body)}\n.rhw p,.rhw li{font-size:inherit;line-height:1.7}\nbody.et_boxed_layout #page-container{max-width:100%!important;width:100%!important;box-shadow:none!important}\nbody.et_boxed_layout{background:var(--bg)!important}\n.rhw h1,.rhw h2,.rhw h3,.rhw h4{color:inherit;padding-bottom:0}\n.rhw .hero h1,.rhw .hero h2{color:var(--on-olive)}\n.rhw ul{list-style-position:outside}\n.rhw .check{list-style:none!important;padding:0!important}\n.rhw a.btn-cta{color:var(--cta-fg)}\n.policy h2{font-size:1.7rem;margin-top:22px}.policy ul{margin:0;padding-left:22px;display:flex;flex-direction:column;gap:8px}<\/style><div class=\"rhw\"><header class=\"site\">\n  <div class=\"wrap nav\">\n    <a class=\"brand\" href=\"\/\"><b>Runyararo<\/b><span>Holistic Wellness<\/span><\/a>\n    <button class=\"menu-btn\" id=\"menuBtn\" aria-expanded=\"false\" aria-controls=\"navLinks\">Menu<\/button>\n    <nav class=\"links\" id=\"navLinks\" aria-label=\"Main\">\n      <a href=\"\/\">Home<\/a>\n      <a href=\"\/our-method\/\">Our Method<\/a>\n      <a href=\"\/reclaim-your-wholeness\/\">Reclaim Your Wholeness<\/a>\n      <a href=\"\/healers-reset\/\">Healers Reset<\/a>\n      <a href=\"\/about\/\">About Martina<\/a>\n      <a href=\"\/blog\/\">Blog<\/a>\n      <a href=\"\/contact\/\">Contact<\/a>\n    <\/nav>\n  <\/div>\n<\/header><main>\n<div class=\"hero\">\n  <div class=\"wrap stack narrow\">\n    <p class=\"eyebrow\">Policies<\/p>\n    <h1>Privacy <em>Policy<\/em><\/h1>\n    <p class=\"lede\">How we collect, use and protect your personal information. Last updated: October 2026.<\/p>\n  <\/div>\n<\/div>\n<section>\n  <div class=\"wrap narrow policy stack\">\n    <h2>1. Who we are<\/h2>\n    <p><b>Runyararo Holistic Wellness<\/b>, operated by Martina Nyamainashe in Milton Keynes, United Kingdom, is the data controller for the personal information described in this policy. Contact us about anything in this policy at <a href=\"mailto:info@runyararoholisticwellness.co.uk\">info@runyararoholisticwellness.co.uk<\/a>.<\/p>\n\n    <h2>2. What we collect<\/h2>\n    <ul>\n      <li><b>Contact details<\/b>: your name, email address and, if you share it, your phone or WhatsApp number.<\/li>\n      <li><b>Booking and payment details<\/b>: the service you booked, session times and payment confirmations. Card payments are handled by Stripe and we never see your full card details.<\/li>\n      <li><b>Wellbeing information<\/b>: anything you choose to share with us about your health, emotions or circumstances, in forms, questionnaires, sessions or messages. This is special category data and we treat it with extra care.<\/li>\n      <li><b>Agreement records<\/b>: your typed signature and the date you completed our Coaching Agreement or Wellness Disclaimer.<\/li>\n      <li><b>Website and email data<\/b>: how you use our website, collected with cookies where you allow it, and whether you open our emails.<\/li>\n    <\/ul>\n\n    <h2>3. How we use it and why<\/h2>\n    <ul>\n      <li><b>To provide your sessions and programme<\/b>, including booking, reminders, support between sessions by WhatsApp and email, and handling refunds. Legal basis: contract.<\/li>\n      <li><b>To use wellbeing information you share<\/b> so that we can tailor our support. Legal basis: your explicit consent, which you can withdraw at any time.<\/li>\n      <li><b>To reply to your enquiries<\/b> sent through our contact forms. Legal basis: legitimate interests.<\/li>\n      <li><b>To send our emails and free resources<\/b>, such as Still Waters Run Deep, when you sign up. Legal basis: consent. Every email has an unsubscribe link.<\/li>\n      <li><b>To understand how our website is used<\/b> through analytics cookies. Legal basis: consent, given through our cookie banner.<\/li>\n      <li><b>To keep financial and business records<\/b> required by law. Legal basis: legal obligation.<\/li>\n    <\/ul>\n\n    <h2>4. Who we share it with<\/h2>\n    <p>We never sell or rent your personal information. We use trusted providers who process it on our behalf, including:<\/p>\n    <ul>\n      <li>Krystal Hosting, for website hosting in the UK<\/li>\n      <li>Stripe, for payments<\/li>\n      <li>Calendly and Zoom, for booking and holding sessions<\/li>\n      <li>MailerLite, for our email list and free resources<\/li>\n      <li>WPForms, for the forms on this website<\/li>\n      <li>HubSpot and Zapier, to keep track of enquiries and clients<\/li>\n      <li>Google Analytics and Jetpack, for website statistics where you allow analytics cookies<\/li>\n      <li>WhatsApp, if you choose to message us there<\/li>\n    <\/ul>\n    <p>We may also share information with professional advisers such as our accountant, or where the law requires it. In rare cases, if we believe someone is at serious risk of harm, we may need to share information with the appropriate services.<\/p>\n\n    <h2>5. International transfers<\/h2>\n    <p>Some of our providers store data outside the UK, for example in the USA or the European Economic Area. Where they do, we rely on UK adequacy regulations or approved safeguards such as the UK International Data Transfer Agreement or Addendum.<\/p>\n\n    <h2>6. How long we keep it<\/h2>\n    <ul>\n      <li>Client records, including agreements and session notes: for six years after our work together ends, to meet legal and insurance requirements.<\/li>\n      <li>Financial records: for six years, as required by HMRC.<\/li>\n      <li>Enquiries that do not lead to a booking: for up to 12 months.<\/li>\n      <li>Email list details: until you unsubscribe.<\/li>\n    <\/ul>\n\n    <h2>7. Your rights<\/h2>\n    <p>Under UK data protection law you have the right to:<\/p>\n    <ul>\n      <li>ask for a copy of the personal information we hold about you<\/li>\n      <li>ask us to correct or delete it<\/li>\n      <li>ask us to restrict or stop using it, or object to how we use it<\/li>\n      <li>ask for it to be transferred to you or another organisation<\/li>\n      <li>withdraw your consent at any time, where we rely on consent<\/li>\n    <\/ul>\n    <p>To use any of these rights, email <a href=\"mailto:info@runyararoholisticwellness.co.uk\">info@runyararoholisticwellness.co.uk<\/a>. We reply within one month. If you are unhappy with how we handle your information, you can complain to the Information Commissioner's Office at <a href=\"https:\/\/ico.org.uk\/make-a-complaint\/\" target=\"_blank\" rel=\"noopener\">ico.org.uk<\/a>.<\/p>\n\n    <h2>8. Keeping it safe<\/h2>\n    <p>We use secure, password protected systems and limit access to your information to what is needed to support you. Session conversations are confidential, except where the law requires us to share information or someone is at serious risk of harm.<\/p>\n\n    <h2>9. Cookies<\/h2>\n    <p>Our <a href=\"\/home\/cookie-policy\/\">Cookie Policy<\/a> explains the cookies we use and how to change your choices.<\/p>\n\n    <h2>10. Children<\/h2>\n    <p>Our services are for adults aged 18 and over. We do not knowingly collect information from children.<\/p>\n\n    <h2>11. Changes to this policy<\/h2>\n    <p>We may update this policy from time to time. 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Our services do not diagnose, treat or prevent any medical or mental health condition and are not a substitute for care from a qualified health professional. Please check any change to your health routine with your own provider. If you are in crisis, contact your local emergency services. Emotion Code\u00ae and Body Code\u2122 are trademarks of Discover Healing; The Belief Code by Dr. Bradley Nelson\u2122. <a href=\"\/home\/terms-of-service\/\" style=\"display:inline;color:inherit;text-decoration:underline\">Terms of Service<\/a> \u00b7 <a href=\"\/home\/privacy-policy\/\" style=\"display:inline;color:inherit;text-decoration:underline\">Privacy Policy<\/a> \u00b7 <a href=\"\/home\/cookie-policy\/\" style=\"display:inline;color:inherit;text-decoration:underline\">Cookie Policy<\/a>. \u00a9 2026 Runyararo Holistic Wellness.<\/p>\n  <\/div>\n<\/footer><\/div><script>(function(){var b=document.getElementById(\"menuBtn\"),l=document.getElementById(\"navLinks\");if(b&&l)b.addEventListener(\"click\",function(){var o=l.classList.toggle(\"open\");b.setAttribute(\"aria-expanded\",o?\"true\":\"false\")});})();<\/script>\n","protected":false},"excerpt":{"rendered":"<p>RunyararoHolistic Wellness Menu Home Our Method Reclaim Your Wholeness Healers Reset About Martina Blog Contact Policies Privacy Policy How we collect, use and protect your personal information. Last updated: October 2026. 1. Who we are Runyararo Holistic Wellness, operated by Martina Nyamainashe in Milton Keynes, United Kingdom, is the data controller for the personal information [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":1376,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-template-blank.php","meta":{"content-type":"","om_disable_all_campaigns":false,"_uag_custom_page_level_css":"","_monsterinsights_skip_tracking":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-1745","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.3 - aioseo.com -->\n\t<meta name=\"description\" content=\"How Runyararo Holistic Wellness collects, uses and protects your personal information, and the rights you have under UK data protection law.\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/www.runyararoholisticwellness.co.uk\/es\/home\/privacy-policy\/\" \/>\n\t\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 5.0.3\" \/>\n\t\t<meta property=\"og:locale\" content=\"es_ES\" \/>\n\t\t<meta property=\"og:site_name\" content=\"Runyararo Holistic Wellness \u2013 Heal the Root. 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Last updated: October 2026. 1. 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